At Unara Beauty, we strive to get your products to you safely and on time.
1. Delivery Areas
- We deliver across Kenya.
- For international orders, please contact us for availability and rates.
2. Delivery Methods & Timeframes
- Orders are dispatched for delivery via trusted couriers.
- Standard delivery: 1–5 business days within major cities.
- Remote areas may take longer.
- Delivery times are estimates and not guaranteed.
3. Delivery Costs
- Delivery fees are calculated at checkout.
- Free delivery may apply on orders above a certain amount (see promotions).
4. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- You will receive a notification once your order is dispatched.
5. Tracking
- Tracking information will be provided via email or SMS for applicable orders.
6. Delivery Issues
- Please ensure your address and phone number are correct.
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Unara Beauty is not responsible for delays due to incorrect addresses, courier delays, or force majeure. - For lost or damaged items during delivery, contact us immediately at info@unarabeauty.co.ke.
7. Returns & Exchanges
- Returns or exchanges for delivery issues are handled according to our Returns Policy.
