At Unara Beauty, we prioritize hygiene and customer satisfaction.

Returns & Exchanges

  • Accepted within 7 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Proof of purchase is required
  • No returns on opened or used products

Damaged or Incorrect Items

  • Report within 48 hours of delivery
  • Provide photo/video evidence
  • Must be unused
  • Eligible for replacement or exchange

Refunds

  • No cash refunds
  • Exchanges or store credit only

Sale Items

  • No refunds on sale items
  • Exchanges are allowed during the sale period only
  • Must be for an equal or higher value

Bundles

  • Bundle/offer items must be returned together

Allergies

  • No returns for skin reactions or sensitivity
  • Please do a patch test before use

Returns Process

  • Contact us with your order number
  • Share reason + evidence (if needed)
  • Wait for approval before returning

Delivery costs for returns

  • Customer covers return delivery costs unless the item is faulty or incorrect

We reserve the right to decline returns that do not meet these conditions.